Refund policy

Return and Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Please check the product description, specifications, size and compatibility carefully before ordering. If you are unsure whether the product is suitable for you, please contact us before placing your order.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags where applicable, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us first at support@freddtechora.com. Items returned without first contacting us may not be accepted.

For change-of-mind returns, the customer is responsible for the cost of returning the item, where permitted by law. We do not provide prepaid return labels for change-of-mind returns.

If an item arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible so we can assess the issue and provide an appropriate remedy in accordance with your statutory rights.

Nothing in this policy affects your statutory rights under applicable consumer law.